FAQ

HelloBox regularly updates its mystery box collection to provide fresh and exciting experiences for our users. New mystery boxes are added frequently, so check back often to discover the latest products. 

Yes, all the prizes offered by HelloBox are legitimate and genuine. We select High end brands, In trend and quality suppliers to provide our users with authentic products and vouchers. 

To guarantee customer satisfaction, HelloBox has a return and refund policy in place. Contact our customer service (08:00-21:00, 7 days a week) if you have any issues with your purchase, such as getting a damaged or wrong item, and we would be happy to help. 

HelloBox accepts a variety of payment methods, including credit/debit cards (Visa and Mastercard), mobile wallets (Gcash, Grabpay, and Grabpay). Maya wallet) as well as over-the-counter payments (7/11, Palawan Express and Cebu). We strive to provide users with convenient and secure payment methods. 

For any queries or assistance, you can contact HelloBox's  customer service team via the in-app live chat feature. Our friendly support staff will be happy to assist you 7 days a week between 08:00 to 21:00  with any questions or concerns you may have. 

HelloBox is currently available in the Philippines and we are constantly expanding to other regions. Stay tuned for the latest information on the availability of HelloBox in your country. 

HelloBox is about surprise and excitement, so the contents of each mystery box are predetermined and random. This adds to the fun and anticipation of opening the box and discovering inside. 

HelloBox gives you the chance to win prizes by buying and opening mystery boxes. Each box contains a range of items, including exclusive products, coupons, and other exciting surprises. Just open your box and see what you win!

To ensure a smooth shopping experience and unlock the excitement of our online Mystery Boxes, follow these steps:

  • Register for an account: Begin by registering for a report on the HelloBox app. You can quickly use all services and make purchases after creating an account.

  • Acquire our top 3 mystery boxes: Browse through our selection and acquire our top 3 mystery boxes. Each package offers a unique and thrilling assortment of surprises.

  • Go through the available mystery boxes: Explore the various mystery boxes available on the app. Each one contains a collection of carefully curated surprises and delights.

  • Make a purchase: Once you have chosen your preferred mystery box, proceed to make a purchase. Exciting and hidden surprises await you inside each package after purchase.

Embrace the thrill of the unknown with HelloBox Online Mystery Boxes, and embark on a journey filled with excitement and surprises! Get the app right away from the App Store or Google Play!


HelloBox is the first app to offer a digital experience regarding mystery boxes. It is the newest app launched in the Philippines, allowing you to access mystery boxes online and view the prices of the items beforehand. You can ship, sell, or trade the items of your winning prizes. You get the chance to have your dream luxury items at a low cost.